Last Updated: 05/08/2025
 

1. Introduction

Liubang Ltd (“Liubang”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us regarding our logistics and freight forwarding services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Who We Are

Liubang Ltd

Registered in England and Wales

Company Number: 10037891

Registered Office: Unit 7 The Hawthorn Centre, Elmgrove Road, Harrow, HA1 2RF.
Email: Bestservice@liubang.co.uk

3. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide

• Name

• Company name

• Email address

• Telephone number

• Shipment details

• Enquiry or quotation information

• Any other information you voluntarily provide

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited

• Date and time of visit

• Referring website

• Website usage statistics through analytics services

4. How We Use Your Information

We use your personal data to:

• Respond to your enquiries

• Prepare quotations

• Provide logistics and destination services

• Communicate regarding shipments or business enquiries

• Improve our website and services

• Monitor website performance and security

• Comply with legal and regulatory obligations

We do not sell your personal information.

5. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal data on one or more of the following legal bases:

• Your consent

• Performance of a contract

• Legitimate business interests

• Compliance with legal obligations

6. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

• Shipping lines

• Airlines

• Customs authorities

• Warehousing partners

• Haulage companies

• IT service providers

• Website hosting providers

• Professional advisers

• Government or regulatory authorities where required by law

We only share information that is necessary for the relevant purpose.

7. International Transfers

As an international logistics provider, your information may occasionally be transferred outside the United Kingdom where necessary for arranging international transportation or fulfilling our services.

Where required, we take appropriate safeguards to protect your personal data in accordance with applicable data protection laws.

8. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Maintain business records

When personal data is no longer required, it will be securely deleted or anonymised.

10. Cookies

Our website may use cookies to improve user experience and analyse website performance.

Cookies may include:

• Essential cookies

• Analytics cookies

• Performance cookies

Where required by law, we will request your consent before placing non-essential cookies on your device.

For more information, please see our Cookie Policy.

11. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details provided below.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies.

13. Contact Us

If you have any questions regarding this Privacy Policy or our handling of your personal information, please contact:

Liubang Ltd

Email: Bestservice@liubang.co.uk

Address: Unit 7 The Hawthorn Centre, Elmgrove Road, Harrow, HA1 2RF.

14. Complaints

If you are not satisfied with how we process your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk/

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The latest version will always be published on this page together with the “Last Updated” date.